N\u00facleo \u2014 Ayuda y Soporte<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:opsz,wght@9..144,400;9..144,500;9..144,600;9..144,700&family=IBM+Plex+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --ink:#132029; --ink-soft:#3d4d55;\r\n --paper:#F4F2EC; --paper-raised:#FFFFFF; --line:#DDD8CB;\r\n --navy:#12303D; --navy-soft:#1C3E4E;\r\n --gold:#C98A3B; --gold-soft:#E8C899;\r\n --green:#3A7D57; --green-bg:#E4EEE6;\r\n --amber:#B8862F; --amber-bg:#F2E9D6;\r\n --red:#B4432B; --red-bg:#F3E1DB;\r\n --radius:14px;\r\n --shadow: 0 1px 2px rgba(19,32,41,0.06), 0 8px 24px -12px rgba(19,32,41,0.18);\r\n }\r\n *{box-sizing:border-box;}\r\n html,body{margin:0;padding:0;}\r\n body{background:var(--paper); color:var(--ink); font-family:'IBM Plex Sans', sans-serif; -webkit-font-smoothing:antialiased;}\r\n .app{display:grid; grid-template-columns:260px 1fr; min-height:100vh;}\r\n\r\n .sidebar{background:var(--navy); color:#EDEBE2; padding:28px 20px 20px; display:flex; flex-direction:column; gap:28px;}\r\n .brand{display:flex; align-items:center; gap:10px;}\r\n .brand-mark{width:34px;height:34px;border-radius:50%; background:radial-gradient(circle at 35% 30%, var(--gold-soft), var(--gold) 60%); box-shadow: inset 0 0 0 2px rgba(255,255,255,0.25); flex-shrink:0;}\r\n .brand-name{font-family:'Fraunces', serif; font-weight:600; font-size:1.25rem;}\r\n .brand-sub{font-size:0.7rem; color:#9FB2BC; letter-spacing:0.06em; text-transform:uppercase; margin-top:-22px; margin-left:44px;}\r\n nav{display:flex;flex-direction:column;gap:2px;margin-top:6px;}\r\n .nav-item{display:flex; align-items:center; gap:10px; padding:10px 12px; border-radius:8px; font-size:0.87rem; color:#C7D3D8; text-decoration:none; cursor:pointer; transition:background 0.15s ease, color 0.15s ease;}\r\n .nav-item .num{font-family:'IBM Plex Mono', monospace; font-size:0.72rem; color:#7C929B; width:16px;}\r\n .nav-item:hover{background:rgba(255,255,255,0.06); color:#fff;}\r\n .nav-item.active{background:var(--navy-soft); color:#fff; box-shadow: inset 3px 0 0 var(--gold);}\r\n .nav-item.active .num{color:var(--gold);}\r\n .nav-sub{margin-left:26px;display:flex;flex-direction:column;}\r\n .nav-sub .nav-item{font-size:0.78rem;padding:7px 12px;color:#9FB2BC;}\r\n .sidebar-footer{margin-top:auto; font-size:0.72rem; color:#7C929B; padding-top:16px; border-top:1px solid rgba(255,255,255,0.1);}\r\n\r\n main{padding:32px 40px 60px; max-width:1180px;}\r\n .topbar{display:flex; justify-content:space-between; align-items:flex-start; margin-bottom:26px; flex-wrap:wrap; gap:16px;}\r\n .eyebrow{font-family:'IBM Plex Mono', monospace; font-size:0.72rem; letter-spacing:0.08em; text-transform:uppercase; color:var(--gold); margin-bottom:6px;}\r\n h1{font-family:'Fraunces', serif; font-weight:600; font-size:2rem; margin:0; color:var(--navy);}\r\n .subtitle{color:var(--ink-soft); font-size:0.95rem; margin-top:6px;}\r\n .user-chip{display:flex; align-items:center; gap:10px; background:var(--paper-raised); border:1px solid var(--line); border-radius:999px; padding:6px 14px 6px 6px; box-shadow:var(--shadow);}\r\n .user-avatar{width:30px;height:30px;border-radius:50%; background:var(--navy); color:#EDEBE2; display:flex;align-items:center;justify-content:center; font-size:0.75rem;font-weight:600; font-family:'IBM Plex Mono',monospace;}\r\n .user-chip .name{font-size:0.82rem;font-weight:500;}\r\n .user-chip .role{font-size:0.72rem;color:var(--ink-soft);}\r\n\r\n .search-hero{\r\n background:var(--navy); border-radius:var(--radius); padding:30px 34px; margin-bottom:28px; box-shadow:var(--shadow);\r\n text-align:center;\r\n }\r\n .search-hero h2{font-family:'Fraunces', serif; color:#fff; font-size:1.3rem; margin:0 0 14px; font-weight:600;}\r\n .search-hero .search-box{\r\n max-width:520px; margin:0 auto; display:flex; align-items:center; gap:10px;\r\n background:rgba(255,255,255,0.08); border:1px solid rgba(255,255,255,0.18); border-radius:10px; padding:12px 16px;\r\n }\r\n .search-hero .search-box svg{color:#9FB2BC; flex-shrink:0;}\r\n .search-hero .search-box input{flex:1; border:none; outline:none; background:transparent; color:#fff; font-size:0.92rem; font-family:'IBM Plex Sans', sans-serif;}\r\n .search-hero .search-box input::placeholder{color:#7C929B;}\r\n\r\n .quick-links{display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:28px;}\r\n .quick-link{\r\n background:var(--paper-raised); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);\r\n padding:16px; text-align:center; cursor:default;\r\n }\r\n .quick-link .num{font-family:'IBM Plex Mono',monospace; font-size:0.7rem; color:var(--gold); margin-bottom:6px;}\r\n .quick-link .name{font-size:0.82rem; font-weight:500;}\r\n\r\n .layout{display:grid; grid-template-columns:1.3fr 1fr; gap:22px; align-items:start;}\r\n .panel{background:var(--paper-raised); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);}\r\n\r\n .faq-panel{padding:22px;}\r\n .faq-panel h3{font-family:'Fraunces', serif; font-size:1.05rem; color:var(--navy); margin:0 0 14px; font-weight:600;}\r\n .faq-item{border-bottom:1px solid var(--line); padding:14px 0;}\r\n .faq-item:last-child{border-bottom:none; padding-bottom:0;}\r\n .faq-item:first-child{padding-top:0;}\r\n .faq-q{\r\n display:flex; justify-content:space-between; align-items:center; gap:10px; cursor:pointer;\r\n font-size:0.88rem; font-weight:500; color:var(--ink);\r\n }\r\n .faq-q .tag{font-family:'IBM Plex Mono',monospace; font-size:0.68rem; color:var(--gold); background:var(--gold-soft); padding:2px 8px; border-radius:999px; flex-shrink:0;}\r\n .faq-toggle{color:var(--ink-soft); font-size:0.9rem; flex-shrink:0;}\r\n .faq-a{font-size:0.84rem; color:var(--ink-soft); margin-top:10px; line-height:1.6; display:none;}\r\n .faq-a.open{display:block;}\r\n .faq-a b{color:var(--navy);}\r\n .no-faq{font-size:0.85rem; color:var(--ink-soft); font-style:italic; padding:10px 0;}\r\n\r\n .ticket-panel{padding:22px;}\r\n .ticket-panel h3{font-family:'Fraunces', serif; font-size:1.05rem; color:var(--navy); margin:0 0 4px; font-weight:600;}\r\n .ticket-panel .sub{font-size:0.8rem; color:var(--ink-soft); margin-bottom:16px;}\r\n .form-field{display:flex; flex-direction:column; gap:6px; margin-bottom:14px;}\r\n .form-field label{font-size:0.72rem; font-weight:600; color:var(--ink-soft); text-transform:uppercase; letter-spacing:0.03em;}\r\n .form-field select, .form-field input, .form-field textarea{\r\n border:1px solid var(--line); border-radius:8px; padding:10px 12px; font-family:'IBM Plex Sans', sans-serif;\r\n font-size:0.86rem; color:var(--ink); background:var(--paper-raised); width:100%;\r\n }\r\n .form-field textarea{resize:vertical; min-height:70px;}\r\n .btn{font-family:'IBM Plex Sans', sans-serif; font-size:0.82rem; font-weight:600; padding:10px 16px; border-radius:9px; border:1px solid var(--navy); background:var(--navy); color:#fff; cursor:pointer; width:100%;}\r\n\r\n .ticket-history{margin-top:22px; padding-top:18px; border-top:1px solid var(--line);}\r\n .ticket-history h4{font-family:'Fraunces', serif; font-size:0.9rem; color:var(--navy); margin:0 0 10px; font-weight:600;}\r\n .ticket-item{display:flex; justify-content:space-between; align-items:flex-start; gap:8px; padding:9px 0; border-bottom:1px solid var(--line); font-size:0.8rem;}\r\n .ticket-item:last-child{border-bottom:none;}\r\n .ticket-item .t-code{font-family:'IBM Plex Mono',monospace; font-size:0.68rem; color:var(--gold);}\r\n .status-pill{display:inline-flex; align-items:center; gap:5px; font-size:0.68rem; font-weight:600; padding:3px 8px; border-radius:999px; white-space:nowrap;}\r\n .status-pill.abierto{background:var(--amber-bg); color:var(--amber);}\r\n .status-pill.resuelto{background:var(--green-bg); color:var(--green);}\r\n\r\n .demo-note{margin-top:22px; font-size:0.78rem; color:var(--ink-soft); text-align:center; padding:14px; border:1px dashed var(--line); border-radius:10px; background:rgba(201,138,59,0.05);}\r\n\r\n @media (max-width:980px){\r\n .app{grid-template-columns:1fr;}\r\n .sidebar{display:none;}\r\n .quick-links{grid-template-columns:repeat(2,1fr);}\r\n .layout{grid-template-columns:1fr;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"app\">\r\n\r\n <aside class=\"sidebar\">\r\n <div class=\"brand\">\r\n <img decoding=\"async\" src=\"https:\/\/miespaciodigital.net\/auditoria\/wp-content\/uploads\/2026\/09\/LOGO1.jpg\"\r\n alt=\"N\u00daCLEO\"\r\n style=\"width:100%; max-width:190px; height:auto; display:block;\">\r\n <\/div>\r\n <nav>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/tablero-general\/\"><span class=\"num\">01<\/span> Tablero General<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/atencion-ciudadana-tupa\/\"><span class=\"num\">02<\/span> Atenci\u00f3n Ciudadana<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/asistente-interno-ia\/\"><span class=\"num\">03<\/span> Asistente Interno (IA)<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/\"><span class=\"num\">04<\/span> Gesti\u00f3n por Resultados<\/a>\r\n <div class=\"nav-sub\">\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/acciones-correctivas-2\/\">Acciones Correctivas<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/indicadores-kpi-2\/\">Indicadores KPI<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/matriz-raci-v2\/\">Matriz RACI<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/metas-y-linea-base-2\/\">Metas y L\u00ednea Base<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/seguimiento-de-resultados-v2\/\">Seguimiento de Resultados-v2<\/a>\r\n <\/div>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/5-planeamiento-y-presupuesto\/\"><span class=\"num\">05<\/span> Planeamiento y Presupuesto<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/auditoria-y-control\/\"><span class=\"num\">06<\/span> Auditor\u00eda y Control<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/informes-y-rendicion-sistema\/\"><span class=\"num\">07<\/span> Informes y Rendici\u00f3n<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-organismos-de-gobierno\/\"><span class=\"num\">08<\/span> Configuraci\u00f3n<\/a>\r\n <a class=\"nav-item active\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/ayuda-y-soporte-2\/\"><span class=\"num\">09<\/span> Ayuda y Soporte<\/a>\r\n <\/nav>\r\n <div class=\"sidebar-footer\">Organismo de Gobierno de Ejemplo<br>Sesi\u00f3n de demostraci\u00f3n<\/div>\r\n <\/aside>\r\n\r\n <main>\r\n <div class=\"topbar\">\r\n <div>\r\n <div class=\"eyebrow\">Ayuda y Soporte<\/div>\r\n <h1>Centro de Ayuda N\u00facleo<\/h1>\r\n <div class=\"subtitle\">Preguntas frecuentes de cada m\u00f3dulo, y soporte directo cuando lo necesites<\/div>\r\n <\/div>\r\n <div class=\"user-chip\">\r\n <div class=\"user-avatar\">DM<\/div>\r\n <div><div class=\"name\">Demo institucional<\/div><div class=\"role\">Gerente General<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"search-hero\">\r\n <h2>\u00bfEn qu\u00e9 necesitas ayuda?<\/h2>\r\n <div class=\"search-box\">\r\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n <input id=\"faqSearch\" type=\"text\" placeholder=\"Busca por palabra clave: presupuesto, TUPA, ROF, informes...\">\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"quick-links\">\r\n <div class=\"quick-link\"><div class=\"num\">01<\/div><div class=\"name\">Tablero General<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">05<\/div><div class=\"name\">Presupuesto<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">06<\/div><div class=\"name\">Auditor\u00eda<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">08<\/div><div class=\"name\">Configuraci\u00f3n \/ ROF<\/div><\/div>\r\n <\/div>\r\n\r\n <div class=\"layout\">\r\n <div class=\"panel faq-panel\">\r\n <h3>Preguntas frecuentes<\/h3>\r\n <div id=\"faqList\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"panel ticket-panel\">\r\n <h3>Crear un ticket de soporte<\/h3>\r\n <div class=\"sub\">Si no encontraste tu respuesta, escr\u00edbenos directamente.<\/div>\r\n\r\n <div class=\"form-field\">\r\n <label>M\u00f3dulo relacionado<\/label>\r\n <select id=\"fModulo\">\r\n <option>Tablero General<\/option>\r\n <option>Atenci\u00f3n Ciudadana (TUPA)<\/option>\r\n <option>Asistente Interno (IA)<\/option>\r\n <option>Gesti\u00f3n por Resultados<\/option>\r\n <option selected>Planeamiento y Presupuesto<\/option>\r\n <option>Auditor\u00eda y Control<\/option>\r\n <option>Informes y Rendici\u00f3n<\/option>\r\n <option>Bienes y Activos<\/option>\r\n <option>Configuraci\u00f3n \/ ROF<\/option>\r\n <\/select>\r\n <\/div>\r\n <div class=\"form-field\">\r\n <label>Asunto<\/label>\r\n <input type=\"text\" id=\"fAsunto\" placeholder=\"Ej: No puedo generar el informe trimestral\">\r\n <\/div>\r\n <div class=\"form-field\">\r\n <label>Describe el problema<\/label>\r\n <textarea id=\"fDesc\" placeholder=\"Cu\u00e9ntanos qu\u00e9 intentabas hacer y qu\u00e9 pas\u00f3\"><\/textarea>\r\n <\/div>\r\n <button class=\"btn\" onclick=\"crearTicket()\">Enviar ticket<\/button>\r\n\r\n <div class=\"ticket-history\">\r\n <h4>Tus tickets recientes<\/h4>\r\n <div id=\"ticketList\"><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"demo-note\">\r\n Prototipo de demostraci\u00f3n \u2014 haz clic en cualquier pregunta para ver la respuesta. Los tickets creados aqu\u00ed son de ejemplo y no se env\u00edan realmente.\r\n <\/div>\r\n <div style=\"margin-top:30px;\">\r\n <a href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/tablero-general\/\"\r\n style=\"display:inline-block;padding:12px 22px;background:#123746;color:#fff;text-decoration:none;border-radius:8px;font-weight:600;\">\r\n \u2190 REGRESAR AL \u00cdNDICE\r\n <\/a>\r\n <\/div>\r\n <\/main>\r\n<\/div>\r\n\r\n<script>\r\nconst faqs = [\r\n {tag:\"Presupuesto\", q:\"\u00bfC\u00f3mo consulto cu\u00e1nto presupuesto tengo para una partida espec\u00edfica?\", a:\"Puedes usar la <b>Consulta por partida presupuestal<\/b> dentro del m\u00f3dulo Gesti\u00f3n Presupuestal, o preguntarle directamente al <b>Asistente Interno (IA)<\/b> \u2014 por ejemplo: \\\"\u00bfcu\u00e1nto tengo para mantenimiento de veh\u00edculos?\\\". Ambos suman autom\u00e1ticamente todas las gerencias que ejecutan esa espec\u00edfica del MEF.\"},\r\n {tag:\"TUPA\", q:\"\u00bfC\u00f3mo registro un nuevo tr\u00e1mite TUPA?\", a:\"Entra a <b>Atenci\u00f3n Ciudadana<\/b>, haz clic en \\\"+ Nueva solicitud\\\", elige el procedimiento del cat\u00e1logo TUPA (el plazo legal se calcula solo), y completa los datos del administrado. El sistema genera un c\u00f3digo de seguimiento autom\u00e1ticamente.\"},\r\n {tag:\"ROF\", q:\"\u00bfC\u00f3mo propongo una modificaci\u00f3n al ROF?\", a:\"Ve a <b>Configuraci\u00f3n \u2192 Estructura Org\u00e1nica (ROF)<\/b>, selecciona la unidad org\u00e1nica en el organigrama, y haz clic en \\\"+ Proponer modificaci\u00f3n\\\". El sistema genera el proyecto de documento \u2014 recuerda que toda modificaci\u00f3n real requiere informe legal y aprobaci\u00f3n del Concejo Institucional.\"},\r\n {tag:\"Auditor\u00eda\", q:\"\u00bfQu\u00e9 significa el \u00edndice de preparaci\u00f3n para auditor\u00eda?\", a:\"Es un porcentaje que resume cu\u00e1ntos hallazgos tienen evidencia documentada, responsable asignado y plazo vigente. Cuanto m\u00e1s alto, m\u00e1s lista est\u00e1 la instituci\u00f3n para una visita de control del OCI o la Contralor\u00eda.\"},\r\n {tag:\"Bienes\", q:\"\u00bfC\u00f3mo registro un bien patrimonial nuevo?\", a:\"En el m\u00f3dulo <b>Bienes y Activos<\/b>, haz clic en \\\"+ Registrar bien\\\", indica la categor\u00eda, la gerencia asignada y el valor de adquisici\u00f3n. El sistema le asigna un c\u00f3digo patrimonial autom\u00e1ticamente.\"},\r\n {tag:\"Informes\", q:\"\u00bfC\u00f3mo genero el informe de rendici\u00f3n de cuentas?\", a:\"En <b>Informes y Rendici\u00f3n de Cuentas<\/b>, elige el tipo de informe del cat\u00e1logo y haz clic en \\\"Generar informe\\\". El sistema arma el documento con las cifras actuales de Presupuesto, POI, Auditor\u00eda y TUPA, listo para revisar y publicar.\"},\r\n {tag:\"Tareas\", q:\"\u00bfC\u00f3mo asigno una tarea a una gerencia distinta?\", a:\"En <b>Actividades y Tareas<\/b>, haz clic en \\\"+ Nueva tarea\\\" y selecciona la gerencia responsable del listado \u2014 est\u00e1 sincronizado con la estructura vigente del ROF.\"}\r\n];\r\n\r\nfunction renderFaqs(filterText=\"\"){\r\n const container = document.getElementById(\"faqList\");\r\n const q = filterText.trim().toLowerCase();\r\n const filtered = faqs.filter(f => (f.q + \" \" + f.a + \" \" + f.tag).toLowerCase().includes(q));\r\n\r\n if(filtered.length === 0){\r\n container.innerHTML = `<div class=\"no-faq\">No encontramos preguntas relacionadas con \"${filterText}\". Prueba con otra palabra, o crea un ticket de soporte.<\/div>`;\r\n return;\r\n }\r\n\r\n container.innerHTML = filtered.map((f, i) => `\r\n <div class=\"faq-item\">\r\n <div class=\"faq-q\" onclick=\"toggleFaq(${i})\">\r\n <span><span class=\"tag\">${f.tag}<\/span> ${f.q}<\/span>\r\n <span class=\"faq-toggle\" id=\"toggle-${i}\">\u25be<\/span>\r\n <\/div>\r\n <div class=\"faq-a\" id=\"faq-${i}\">${f.a}<\/div>\r\n <\/div>\r\n `).join(\"\");\r\n}\r\n\r\nfunction toggleFaq(i){\r\n document.getElementById(`faq-${i}`).classList.toggle(\"open\");\r\n}\r\n\r\ndocument.getElementById(\"faqSearch\").addEventListener(\"input\", (e) => renderFaqs(e.target.value));\r\n\r\nlet tickets = [\r\n {code:\"TCK-0512\", asunto:\"Duda sobre clasificador de mantenimiento de edificaciones\", modulo:\"Planeamiento y Presupuesto\", estado:\"resuelto\"},\r\n {code:\"TCK-0518\", asunto:\"El c\u00f3digo patrimonial no se genera autom\u00e1ticamente\", modulo:\"Bienes y Activos\", estado:\"abierto\"}\r\n];\r\n\r\nfunction renderTickets(){\r\n document.getElementById(\"ticketList\").innerHTML = tickets.map(t => `\r\n <div class=\"ticket-item\">\r\n <div><div class=\"t-code\">${t.code}<\/div><div>${t.asunto}<\/div><\/div>\r\n <span class=\"status-pill ${t.estado}\">${t.estado === \"resuelto\" ? \"Resuelto\" : \"Abierto\"}<\/span>\r\n <\/div>\r\n `).join(\"\");\r\n}\r\n\r\nlet counter = 519;\r\nfunction crearTicket(){\r\n const asunto = document.getElementById(\"fAsunto\").value.trim();\r\n if(!asunto){ alert(\"Escribe un asunto para el ticket.\"); return; }\r\n tickets.unshift({\r\n code: \"TCK-0\" + (counter++),\r\n asunto,\r\n modulo: document.getElementById(\"fModulo\").value,\r\n estado: \"abierto\"\r\n });\r\n document.getElementById(\"fAsunto\").value = \"\";\r\n document.getElementById(\"fDesc\").value = \"\";\r\n renderTickets();\r\n}\r\n\r\nrenderFaqs();\r\nrenderTickets();\r\n<\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>N\u00facleo \u2014 Ayuda y Soporte 01 Tablero General 02 Atenci\u00f3n Ciudadana 03 Asistente Interno (IA) 04 Gesti\u00f3n por Resultados Acciones Correctivas Indicadores KPI Matriz RACI Metas y L\u00ednea Base Seguimiento de Resultados-v2 05 Planeamiento y Presupuesto 06 Auditor\u00eda y Control 07 Informes y Rendici\u00f3n 08 Configuraci\u00f3n 09 Ayuda y Soporte Organismo de Gobierno de EjemploSesi\u00f3n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":638,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1053","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/comments?post=1053"}],"version-history":[{"count":10,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053\/revisions"}],"predecessor-version":[{"id":2187,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053\/revisions\/2187"}],"up":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/638"}],"wp:attachment":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/media?parent=1053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\n\r\nN\u00facleo \u2014 Ayuda y Soporte<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:opsz,wght@9..144,400;9..144,500;9..144,600;9..144,700&family=IBM+Plex+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root{\r\n --ink:#132029; --ink-soft:#3d4d55;\r\n --paper:#F4F2EC; --paper-raised:#FFFFFF; --line:#DDD8CB;\r\n --navy:#12303D; --navy-soft:#1C3E4E;\r\n --gold:#C98A3B; --gold-soft:#E8C899;\r\n --green:#3A7D57; --green-bg:#E4EEE6;\r\n --amber:#B8862F; --amber-bg:#F2E9D6;\r\n --red:#B4432B; --red-bg:#F3E1DB;\r\n --radius:14px;\r\n --shadow: 0 1px 2px rgba(19,32,41,0.06), 0 8px 24px -12px rgba(19,32,41,0.18);\r\n }\r\n *{box-sizing:border-box;}\r\n html,body{margin:0;padding:0;}\r\n body{background:var(--paper); color:var(--ink); font-family:'IBM Plex Sans', sans-serif; -webkit-font-smoothing:antialiased;}\r\n .app{display:grid; grid-template-columns:260px 1fr; min-height:100vh;}\r\n\r\n .sidebar{background:var(--navy); color:#EDEBE2; padding:28px 20px 20px; display:flex; flex-direction:column; gap:28px;}\r\n .brand{display:flex; align-items:center; gap:10px;}\r\n .brand-mark{width:34px;height:34px;border-radius:50%; background:radial-gradient(circle at 35% 30%, var(--gold-soft), var(--gold) 60%); box-shadow: inset 0 0 0 2px rgba(255,255,255,0.25); flex-shrink:0;}\r\n .brand-name{font-family:'Fraunces', serif; font-weight:600; font-size:1.25rem;}\r\n .brand-sub{font-size:0.7rem; color:#9FB2BC; letter-spacing:0.06em; text-transform:uppercase; margin-top:-22px; margin-left:44px;}\r\n nav{display:flex;flex-direction:column;gap:2px;margin-top:6px;}\r\n .nav-item{display:flex; align-items:center; gap:10px; padding:10px 12px; border-radius:8px; font-size:0.87rem; color:#C7D3D8; text-decoration:none; cursor:pointer; transition:background 0.15s ease, color 0.15s ease;}\r\n .nav-item .num{font-family:'IBM Plex Mono', monospace; font-size:0.72rem; color:#7C929B; width:16px;}\r\n .nav-item:hover{background:rgba(255,255,255,0.06); color:#fff;}\r\n .nav-item.active{background:var(--navy-soft); color:#fff; box-shadow: inset 3px 0 0 var(--gold);}\r\n .nav-item.active .num{color:var(--gold);}\r\n .nav-sub{margin-left:26px;display:flex;flex-direction:column;}\r\n .nav-sub .nav-item{font-size:0.78rem;padding:7px 12px;color:#9FB2BC;}\r\n .sidebar-footer{margin-top:auto; font-size:0.72rem; color:#7C929B; padding-top:16px; border-top:1px solid rgba(255,255,255,0.1);}\r\n\r\n main{padding:32px 40px 60px; max-width:1180px;}\r\n .topbar{display:flex; justify-content:space-between; align-items:flex-start; margin-bottom:26px; flex-wrap:wrap; gap:16px;}\r\n .eyebrow{font-family:'IBM Plex Mono', monospace; font-size:0.72rem; letter-spacing:0.08em; text-transform:uppercase; color:var(--gold); margin-bottom:6px;}\r\n h1{font-family:'Fraunces', serif; font-weight:600; font-size:2rem; margin:0; color:var(--navy);}\r\n .subtitle{color:var(--ink-soft); font-size:0.95rem; margin-top:6px;}\r\n .user-chip{display:flex; align-items:center; gap:10px; background:var(--paper-raised); border:1px solid var(--line); border-radius:999px; padding:6px 14px 6px 6px; box-shadow:var(--shadow);}\r\n .user-avatar{width:30px;height:30px;border-radius:50%; background:var(--navy); color:#EDEBE2; display:flex;align-items:center;justify-content:center; font-size:0.75rem;font-weight:600; font-family:'IBM Plex Mono',monospace;}\r\n .user-chip .name{font-size:0.82rem;font-weight:500;}\r\n .user-chip .role{font-size:0.72rem;color:var(--ink-soft);}\r\n\r\n .search-hero{\r\n background:var(--navy); border-radius:var(--radius); padding:30px 34px; margin-bottom:28px; box-shadow:var(--shadow);\r\n text-align:center;\r\n }\r\n .search-hero h2{font-family:'Fraunces', serif; color:#fff; font-size:1.3rem; margin:0 0 14px; font-weight:600;}\r\n .search-hero .search-box{\r\n max-width:520px; margin:0 auto; display:flex; align-items:center; gap:10px;\r\n background:rgba(255,255,255,0.08); border:1px solid rgba(255,255,255,0.18); border-radius:10px; padding:12px 16px;\r\n }\r\n .search-hero .search-box svg{color:#9FB2BC; flex-shrink:0;}\r\n .search-hero .search-box input{flex:1; border:none; outline:none; background:transparent; color:#fff; font-size:0.92rem; font-family:'IBM Plex Sans', sans-serif;}\r\n .search-hero .search-box input::placeholder{color:#7C929B;}\r\n\r\n .quick-links{display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:28px;}\r\n .quick-link{\r\n background:var(--paper-raised); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);\r\n padding:16px; text-align:center; cursor:default;\r\n }\r\n .quick-link .num{font-family:'IBM Plex Mono',monospace; font-size:0.7rem; color:var(--gold); margin-bottom:6px;}\r\n .quick-link .name{font-size:0.82rem; font-weight:500;}\r\n\r\n .layout{display:grid; grid-template-columns:1.3fr 1fr; gap:22px; align-items:start;}\r\n .panel{background:var(--paper-raised); border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);}\r\n\r\n .faq-panel{padding:22px;}\r\n .faq-panel h3{font-family:'Fraunces', serif; font-size:1.05rem; color:var(--navy); margin:0 0 14px; font-weight:600;}\r\n .faq-item{border-bottom:1px solid var(--line); padding:14px 0;}\r\n .faq-item:last-child{border-bottom:none; padding-bottom:0;}\r\n .faq-item:first-child{padding-top:0;}\r\n .faq-q{\r\n display:flex; justify-content:space-between; align-items:center; gap:10px; cursor:pointer;\r\n font-size:0.88rem; font-weight:500; color:var(--ink);\r\n }\r\n .faq-q .tag{font-family:'IBM Plex Mono',monospace; font-size:0.68rem; color:var(--gold); background:var(--gold-soft); padding:2px 8px; border-radius:999px; flex-shrink:0;}\r\n .faq-toggle{color:var(--ink-soft); font-size:0.9rem; flex-shrink:0;}\r\n .faq-a{font-size:0.84rem; color:var(--ink-soft); margin-top:10px; line-height:1.6; display:none;}\r\n .faq-a.open{display:block;}\r\n .faq-a b{color:var(--navy);}\r\n .no-faq{font-size:0.85rem; color:var(--ink-soft); font-style:italic; padding:10px 0;}\r\n\r\n .ticket-panel{padding:22px;}\r\n .ticket-panel h3{font-family:'Fraunces', serif; font-size:1.05rem; color:var(--navy); margin:0 0 4px; font-weight:600;}\r\n .ticket-panel .sub{font-size:0.8rem; color:var(--ink-soft); margin-bottom:16px;}\r\n .form-field{display:flex; flex-direction:column; gap:6px; margin-bottom:14px;}\r\n .form-field label{font-size:0.72rem; font-weight:600; color:var(--ink-soft); text-transform:uppercase; letter-spacing:0.03em;}\r\n .form-field select, .form-field input, .form-field textarea{\r\n border:1px solid var(--line); border-radius:8px; padding:10px 12px; font-family:'IBM Plex Sans', sans-serif;\r\n font-size:0.86rem; color:var(--ink); background:var(--paper-raised); width:100%;\r\n }\r\n .form-field textarea{resize:vertical; min-height:70px;}\r\n .btn{font-family:'IBM Plex Sans', sans-serif; font-size:0.82rem; font-weight:600; padding:10px 16px; border-radius:9px; border:1px solid var(--navy); background:var(--navy); color:#fff; cursor:pointer; width:100%;}\r\n\r\n .ticket-history{margin-top:22px; padding-top:18px; border-top:1px solid var(--line);}\r\n .ticket-history h4{font-family:'Fraunces', serif; font-size:0.9rem; color:var(--navy); margin:0 0 10px; font-weight:600;}\r\n .ticket-item{display:flex; justify-content:space-between; align-items:flex-start; gap:8px; padding:9px 0; border-bottom:1px solid var(--line); font-size:0.8rem;}\r\n .ticket-item:last-child{border-bottom:none;}\r\n .ticket-item .t-code{font-family:'IBM Plex Mono',monospace; font-size:0.68rem; color:var(--gold);}\r\n .status-pill{display:inline-flex; align-items:center; gap:5px; font-size:0.68rem; font-weight:600; padding:3px 8px; border-radius:999px; white-space:nowrap;}\r\n .status-pill.abierto{background:var(--amber-bg); color:var(--amber);}\r\n .status-pill.resuelto{background:var(--green-bg); color:var(--green);}\r\n\r\n .demo-note{margin-top:22px; font-size:0.78rem; color:var(--ink-soft); text-align:center; padding:14px; border:1px dashed var(--line); border-radius:10px; background:rgba(201,138,59,0.05);}\r\n\r\n @media (max-width:980px){\r\n .app{grid-template-columns:1fr;}\r\n .sidebar{display:none;}\r\n .quick-links{grid-template-columns:repeat(2,1fr);}\r\n .layout{grid-template-columns:1fr;}\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"app\">\r\n\r\n <aside class=\"sidebar\">\r\n <div class=\"brand\">\r\n <img decoding=\"async\" src=\"https:\/\/miespaciodigital.net\/auditoria\/wp-content\/uploads\/2026\/09\/LOGO1.jpg\"\r\n alt=\"N\u00daCLEO\"\r\n style=\"width:100%; max-width:190px; height:auto; display:block;\">\r\n <\/div>\r\n <nav>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/tablero-general\/\"><span class=\"num\">01<\/span> Tablero General<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/atencion-ciudadana-tupa\/\"><span class=\"num\">02<\/span> Atenci\u00f3n Ciudadana<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/asistente-interno-ia\/\"><span class=\"num\">03<\/span> Asistente Interno (IA)<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/\"><span class=\"num\">04<\/span> Gesti\u00f3n por Resultados<\/a>\r\n <div class=\"nav-sub\">\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/acciones-correctivas-2\/\">Acciones Correctivas<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/indicadores-kpi-2\/\">Indicadores KPI<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/matriz-raci-v2\/\">Matriz RACI<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/metas-y-linea-base-2\/\">Metas y L\u00ednea Base<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/4-gestion-por-resultados\/seguimiento-de-resultados-v2\/\">Seguimiento de Resultados-v2<\/a>\r\n <\/div>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/5-planeamiento-y-presupuesto\/\"><span class=\"num\">05<\/span> Planeamiento y Presupuesto<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/auditoria-y-control\/\"><span class=\"num\">06<\/span> Auditor\u00eda y Control<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/informes-y-rendicion-sistema\/\"><span class=\"num\">07<\/span> Informes y Rendici\u00f3n<\/a>\r\n <a class=\"nav-item\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-organismos-de-gobierno\/\"><span class=\"num\">08<\/span> Configuraci\u00f3n<\/a>\r\n <a class=\"nav-item active\" href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/ayuda-y-soporte-2\/\"><span class=\"num\">09<\/span> Ayuda y Soporte<\/a>\r\n <\/nav>\r\n <div class=\"sidebar-footer\">Organismo de Gobierno de Ejemplo<br>Sesi\u00f3n de demostraci\u00f3n<\/div>\r\n <\/aside>\r\n\r\n <main>\r\n <div class=\"topbar\">\r\n <div>\r\n <div class=\"eyebrow\">Ayuda y Soporte<\/div>\r\n <h1>Centro de Ayuda N\u00facleo<\/h1>\r\n <div class=\"subtitle\">Preguntas frecuentes de cada m\u00f3dulo, y soporte directo cuando lo necesites<\/div>\r\n <\/div>\r\n <div class=\"user-chip\">\r\n <div class=\"user-avatar\">DM<\/div>\r\n <div><div class=\"name\">Demo institucional<\/div><div class=\"role\">Gerente General<\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"search-hero\">\r\n <h2>\u00bfEn qu\u00e9 necesitas ayuda?<\/h2>\r\n <div class=\"search-box\">\r\n <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n <input id=\"faqSearch\" type=\"text\" placeholder=\"Busca por palabra clave: presupuesto, TUPA, ROF, informes...\">\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"quick-links\">\r\n <div class=\"quick-link\"><div class=\"num\">01<\/div><div class=\"name\">Tablero General<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">05<\/div><div class=\"name\">Presupuesto<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">06<\/div><div class=\"name\">Auditor\u00eda<\/div><\/div>\r\n <div class=\"quick-link\"><div class=\"num\">08<\/div><div class=\"name\">Configuraci\u00f3n \/ ROF<\/div><\/div>\r\n <\/div>\r\n\r\n <div class=\"layout\">\r\n <div class=\"panel faq-panel\">\r\n <h3>Preguntas frecuentes<\/h3>\r\n <div id=\"faqList\"><\/div>\r\n <\/div>\r\n\r\n <div class=\"panel ticket-panel\">\r\n <h3>Crear un ticket de soporte<\/h3>\r\n <div class=\"sub\">Si no encontraste tu respuesta, escr\u00edbenos directamente.<\/div>\r\n\r\n <div class=\"form-field\">\r\n <label>M\u00f3dulo relacionado<\/label>\r\n <select id=\"fModulo\">\r\n <option>Tablero General<\/option>\r\n <option>Atenci\u00f3n Ciudadana (TUPA)<\/option>\r\n <option>Asistente Interno (IA)<\/option>\r\n <option>Gesti\u00f3n por Resultados<\/option>\r\n <option selected>Planeamiento y Presupuesto<\/option>\r\n <option>Auditor\u00eda y Control<\/option>\r\n <option>Informes y Rendici\u00f3n<\/option>\r\n <option>Bienes y Activos<\/option>\r\n <option>Configuraci\u00f3n \/ ROF<\/option>\r\n <\/select>\r\n <\/div>\r\n <div class=\"form-field\">\r\n <label>Asunto<\/label>\r\n <input type=\"text\" id=\"fAsunto\" placeholder=\"Ej: No puedo generar el informe trimestral\">\r\n <\/div>\r\n <div class=\"form-field\">\r\n <label>Describe el problema<\/label>\r\n <textarea id=\"fDesc\" placeholder=\"Cu\u00e9ntanos qu\u00e9 intentabas hacer y qu\u00e9 pas\u00f3\"><\/textarea>\r\n <\/div>\r\n <button class=\"btn\" onclick=\"crearTicket()\">Enviar ticket<\/button>\r\n\r\n <div class=\"ticket-history\">\r\n <h4>Tus tickets recientes<\/h4>\r\n <div id=\"ticketList\"><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"demo-note\">\r\n Prototipo de demostraci\u00f3n \u2014 haz clic en cualquier pregunta para ver la respuesta. Los tickets creados aqu\u00ed son de ejemplo y no se env\u00edan realmente.\r\n <\/div>\r\n <div style=\"margin-top:30px;\">\r\n <a href=\"https:\/\/miespaciodigital.net\/auditoria\/plataforma-saas-de-gestion-digital\/tablero-general\/\"\r\n style=\"display:inline-block;padding:12px 22px;background:#123746;color:#fff;text-decoration:none;border-radius:8px;font-weight:600;\">\r\n \u2190 REGRESAR AL \u00cdNDICE\r\n <\/a>\r\n <\/div>\r\n <\/main>\r\n<\/div>\r\n\r\n<script>\r\nconst faqs = [\r\n {tag:\"Presupuesto\", q:\"\u00bfC\u00f3mo consulto cu\u00e1nto presupuesto tengo para una partida espec\u00edfica?\", a:\"Puedes usar la <b>Consulta por partida presupuestal<\/b> dentro del m\u00f3dulo Gesti\u00f3n Presupuestal, o preguntarle directamente al <b>Asistente Interno (IA)<\/b> \u2014 por ejemplo: \\\"\u00bfcu\u00e1nto tengo para mantenimiento de veh\u00edculos?\\\". Ambos suman autom\u00e1ticamente todas las gerencias que ejecutan esa espec\u00edfica del MEF.\"},\r\n {tag:\"TUPA\", q:\"\u00bfC\u00f3mo registro un nuevo tr\u00e1mite TUPA?\", a:\"Entra a <b>Atenci\u00f3n Ciudadana<\/b>, haz clic en \\\"+ Nueva solicitud\\\", elige el procedimiento del cat\u00e1logo TUPA (el plazo legal se calcula solo), y completa los datos del administrado. El sistema genera un c\u00f3digo de seguimiento autom\u00e1ticamente.\"},\r\n {tag:\"ROF\", q:\"\u00bfC\u00f3mo propongo una modificaci\u00f3n al ROF?\", a:\"Ve a <b>Configuraci\u00f3n \u2192 Estructura Org\u00e1nica (ROF)<\/b>, selecciona la unidad org\u00e1nica en el organigrama, y haz clic en \\\"+ Proponer modificaci\u00f3n\\\". El sistema genera el proyecto de documento \u2014 recuerda que toda modificaci\u00f3n real requiere informe legal y aprobaci\u00f3n del Concejo Institucional.\"},\r\n {tag:\"Auditor\u00eda\", q:\"\u00bfQu\u00e9 significa el \u00edndice de preparaci\u00f3n para auditor\u00eda?\", a:\"Es un porcentaje que resume cu\u00e1ntos hallazgos tienen evidencia documentada, responsable asignado y plazo vigente. Cuanto m\u00e1s alto, m\u00e1s lista est\u00e1 la instituci\u00f3n para una visita de control del OCI o la Contralor\u00eda.\"},\r\n {tag:\"Bienes\", q:\"\u00bfC\u00f3mo registro un bien patrimonial nuevo?\", a:\"En el m\u00f3dulo <b>Bienes y Activos<\/b>, haz clic en \\\"+ Registrar bien\\\", indica la categor\u00eda, la gerencia asignada y el valor de adquisici\u00f3n. El sistema le asigna un c\u00f3digo patrimonial autom\u00e1ticamente.\"},\r\n {tag:\"Informes\", q:\"\u00bfC\u00f3mo genero el informe de rendici\u00f3n de cuentas?\", a:\"En <b>Informes y Rendici\u00f3n de Cuentas<\/b>, elige el tipo de informe del cat\u00e1logo y haz clic en \\\"Generar informe\\\". El sistema arma el documento con las cifras actuales de Presupuesto, POI, Auditor\u00eda y TUPA, listo para revisar y publicar.\"},\r\n {tag:\"Tareas\", q:\"\u00bfC\u00f3mo asigno una tarea a una gerencia distinta?\", a:\"En <b>Actividades y Tareas<\/b>, haz clic en \\\"+ Nueva tarea\\\" y selecciona la gerencia responsable del listado \u2014 est\u00e1 sincronizado con la estructura vigente del ROF.\"}\r\n];\r\n\r\nfunction renderFaqs(filterText=\"\"){\r\n const container = document.getElementById(\"faqList\");\r\n const q = filterText.trim().toLowerCase();\r\n const filtered = faqs.filter(f => (f.q + \" \" + f.a + \" \" + f.tag).toLowerCase().includes(q));\r\n\r\n if(filtered.length === 0){\r\n container.innerHTML = `<div class=\"no-faq\">No encontramos preguntas relacionadas con \"${filterText}\". Prueba con otra palabra, o crea un ticket de soporte.<\/div>`;\r\n return;\r\n }\r\n\r\n container.innerHTML = filtered.map((f, i) => `\r\n <div class=\"faq-item\">\r\n <div class=\"faq-q\" onclick=\"toggleFaq(${i})\">\r\n <span><span class=\"tag\">${f.tag}<\/span> ${f.q}<\/span>\r\n <span class=\"faq-toggle\" id=\"toggle-${i}\">\u25be<\/span>\r\n <\/div>\r\n <div class=\"faq-a\" id=\"faq-${i}\">${f.a}<\/div>\r\n <\/div>\r\n `).join(\"\");\r\n}\r\n\r\nfunction toggleFaq(i){\r\n document.getElementById(`faq-${i}`).classList.toggle(\"open\");\r\n}\r\n\r\ndocument.getElementById(\"faqSearch\").addEventListener(\"input\", (e) => renderFaqs(e.target.value));\r\n\r\nlet tickets = [\r\n {code:\"TCK-0512\", asunto:\"Duda sobre clasificador de mantenimiento de edificaciones\", modulo:\"Planeamiento y Presupuesto\", estado:\"resuelto\"},\r\n {code:\"TCK-0518\", asunto:\"El c\u00f3digo patrimonial no se genera autom\u00e1ticamente\", modulo:\"Bienes y Activos\", estado:\"abierto\"}\r\n];\r\n\r\nfunction renderTickets(){\r\n document.getElementById(\"ticketList\").innerHTML = tickets.map(t => `\r\n <div class=\"ticket-item\">\r\n <div><div class=\"t-code\">${t.code}<\/div><div>${t.asunto}<\/div><\/div>\r\n <span class=\"status-pill ${t.estado}\">${t.estado === \"resuelto\" ? \"Resuelto\" : \"Abierto\"}<\/span>\r\n <\/div>\r\n `).join(\"\");\r\n}\r\n\r\nlet counter = 519;\r\nfunction crearTicket(){\r\n const asunto = document.getElementById(\"fAsunto\").value.trim();\r\n if(!asunto){ alert(\"Escribe un asunto para el ticket.\"); return; }\r\n tickets.unshift({\r\n code: \"TCK-0\" + (counter++),\r\n asunto,\r\n modulo: document.getElementById(\"fModulo\").value,\r\n estado: \"abierto\"\r\n });\r\n document.getElementById(\"fAsunto\").value = \"\";\r\n document.getElementById(\"fDesc\").value = \"\";\r\n renderTickets();\r\n}\r\n\r\nrenderFaqs();\r\nrenderTickets();\r\n<\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>N\u00facleo \u2014 Ayuda y Soporte 01 Tablero General 02 Atenci\u00f3n Ciudadana 03 Asistente Interno (IA) 04 Gesti\u00f3n por Resultados Acciones Correctivas Indicadores KPI Matriz RACI Metas y L\u00ednea Base Seguimiento de Resultados-v2 05 Planeamiento y Presupuesto 06 Auditor\u00eda y Control 07 Informes y Rendici\u00f3n 08 Configuraci\u00f3n 09 Ayuda y Soporte Organismo de Gobierno de EjemploSesi\u00f3n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":638,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1053","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/comments?post=1053"}],"version-history":[{"count":10,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053\/revisions"}],"predecessor-version":[{"id":2187,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/1053\/revisions\/2187"}],"up":[{"embeddable":true,"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/pages\/638"}],"wp:attachment":[{"href":"https:\/\/miespaciodigital.net\/auditoria\/wp-json\/wp\/v2\/media?parent=1053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}